Order support
Questions about an existing order, checkout, delivery status, or a product received.
Request order help
Cordial Craft · Customer Help
Find the right help, without the runaround.
Choose the topic that matches your question, or contact us for help with your order.
Start here
Choose the question you need answered.
Find an answer about your order, the bottle, or the drink you want to make.
Shipping & returns
Find shipping destinations, delivery information, charges, and return details in the store policies.
See store policiesProduct & storage
Use the product page and current bottle label for product facts, ingredients, storage directions, and best-quality guidance.
View Zero-Sugar Lime CordialMixing & recipes
Find starting ratios, batching guidance, troubleshooting, and the full recipe collection.
See how to use Cordial CraftWholesale & hospitality
Buying for a bar, restaurant, hotel, shop, or event? Tell us about your business through the wholesale form.
Open the wholesale inquiryAccessibility help
Report a barrier, request assistance, or describe a format that would make information easier to use.
Accessibility & Feedback
Store policies
Shipping, returns and store policies
Read the current details about shipping, returns and refunds, privacy, and terms using the links below.
Something unclear? Ask us.
The policies linked here contain the full terms. If another page says something different, contact us so we can clarify it.
Existing orders
Help us find your order
Include your order number and the email address used at checkout. We will review your request against the order's status and the applicable store policy.
Useful order details
- Order number
- Email address used at checkout
- A concise description of the question or issue
- Relevant item, delivery, packaging, or damage details
- Photos when they would help document a product or shipment issue
Sensitive information
- Passwords or account access codes
- A complete debit- or credit-card number
- Bank-account information
- Unrelated health or identity documents
Quick answers
Common questions before contacting us.
Can an order always be changed or cancelled?
Contact us as soon as possible with your order number and checkout email. Whether we can change or cancel the order depends on its status and the store terms.
What should I do if an order arrives damaged or incomplete?
Contact us with your order number, checkout email, a description of what arrived, and clear photos when useful. Please also check the returns and refunds policy for the information and reporting deadlines that apply.
Where can I confirm shipping destinations or charges?
Check the Shipping Policy and the options shown for your address at checkout. If a destination or charge is unclear, ask us before placing the order.
Where are product storage directions?
Follow the current bottle label for storage and best-quality guidance. Contact Cordial Craft if the label is missing, damaged, or unclear.
Can Cordial Craft help with a recipe?
Yes. Start with the How to Use guide or recipe collection. For a specific question, describe the drink, ingredients, method, and serving size through the contact page.
Is there a separate path for bars, hotels, or retailers?
Yes. Use the Wholesale Inquiry and include the venue type, location, buying needs, and intended use.
Still need help?
Send the question with the relevant details.
For an existing order, include the order number and checkout email. Do not send passwords or complete payment-card information.