Refund policy

1. Overview

At Cordial Craft LLC, we are committed to providing high-quality craft cocktail cordials. If you are not completely satisfied with your purchase, we offer a fair and transparent refund and return policy. Please review the following terms carefully before initiating a return or refund request.

2. Return Eligibility

To qualify for an ordinary return, the bottle must be unopened, unused, and in its original packaging.
Request a return within 30 days after delivery. Contact us for authorization and shipping instructions before sending anything back.
The item must have been purchased directly from https://www.cordial-craft.com or Cordial Craft’s official Shop storefront. Returns for purchases from other retailers must be handled with the original seller.

Non-Returnable Items:

Opened or used bottles
Products damaged due to improper storage or handling
Items purchased from unauthorized retailers
Clearance or final sale items

3. Refund Policy

If the return is approved, a refund will be issued to the original payment method within 5-7 business days after receiving and inspecting the returned product.
Refunds will not include shipping costs, unless the return is due to an error on our part (e.g., wrong item shipped or damaged in transit).
If you receive a damaged or defective product, please contact us within 7 days of delivery with photographic proof, and we will offer a replacement or full refund at no additional cost.
Delivery estimates can be affected by carrier delays. If your order is overdue or tracking is unclear, contact us for help as described in the missing-package section below.

4. Exchange Policy

If you received the wrong product or would like to exchange for a different item, please contact us within 14 days of receiving your order. Exchanges are subject to product availability. Customers are responsible for return shipping costs unless the exchange is due to an error on our part.

5. How to Initiate a Return

Contact our Support Team: Email us at sales@cordial-craft.com with your order number, reason for return, and photos (if applicable).
Receive Return Authorization: If your return is approved, we will provide authorization and shipping instructions. Please wait for these instructions before sending a return.
Ship Your Return: Securely package the item and send it to the return address in your authorization. Customers are responsible for return shipping costs unless otherwise stated.
Inspection & Refund Processing: Once received, we will inspect the product and process your refund within 5-7 business days.

6. Missing or Delayed Packages

If your order has not arrived, or tracking shows delivery but you have not received it, email sales@cordial-craft.com with your order number and tracking details. You do not need to wait for a delivery date to ask for help with a missing package.

For a package marked as delivered, check the delivery location, household members, neighbors, and any building reception or mailroom. Contact us if it is still missing. We will review the tracking information with you and help with the carrier inquiry or claim process. Any replacement or refund will be determined after that review; a delivery scan does not prevent you from contacting us for assistance.

7. Wholesale & Bulk Order Returns

Due to the nature of bulk orders, returns and refunds for wholesale purchases are considered on a case-by-case basis. Please contact us at sales@cordial-craft.com for assistance regarding wholesale returns. Damaged bulk shipments must be reported within 5 days of delivery with photos.
Refunds or replacements will be offered at our discretion based on the damage assessment.

8. Customer Care

For help with a consumer order, return, refund, or delivery, email sales@cordial-craft.com or call +1 (833) 679-7877. Include your order number so we can help with the right purchase.

For wholesale or bulk-order assistance, email sales@cordial-craft.com.