Cancellation policy

Last updated: September 18, 2026

Recurring orders

When you choose a subscription, you authorize recurring charges to your selected payment method at the price and frequency shown at checkout. Your subscription continues until you cancel. There is no requirement to place an additional renewal order before cancelling.

Manage, pause, skip, or cancel

Use the Manage Subscription link in your subscription emails to review your next order, pause your subscription, skip an upcoming order, or cancel online. Make changes before your next renewal order begins processing to avoid that order and its charge. There is no three-day cancellation notice requirement.

Cancelling stops future renewals. Pausing or skipping applies to renewal orders that have not begun processing. Keep the confirmation of any change for your records.

Orders already processed

Cancelling your subscription does not automatically cancel or refund an order that has already begun processing. If you need help with an existing order, email sales@cordial-craft.com. Our refund policy applies, without limiting any rights you have under applicable law.

Price changes and help

We will notify you at least 30 days before a subscription price increase takes effect. You may cancel before the next renewal order begins processing.

If you cannot access your subscription, email sales@cordial-craft.com for help. Contacting us is not required to use the online cancellation option.