Shipping policy

We ship throughout the United States. This policy applies to orders placed through our website and Cordial Craft’s official Shop storefront.

Processing Your Order

Orders are typically processed within 1–2 business days. Once your order ships, you will receive a confirmation email with tracking information.

Shipping Rates and Offers

Available shipping options and rates are shown at checkout and depend on your destination, order, and selected service. Flat-rate shipping is available for certain eligible orders. Any free or discounted shipping offer is subject to its stated eligibility requirements. Checkout confirms the shipping charge before payment.

Delivery Estimates

Delivery estimates are shown at checkout for the available shipping services. Transit times vary by destination, carrier, and selected service, and may be affected by weekends, holidays, weather, and carrier delays.

Damaged or Defective Items

For a consumer order that arrives damaged or defective, email sales@cordial-craft.com within 7 days of delivery. Include your order number and photos of the affected product and packaging. We will offer a replacement or full refund at no additional cost, as set out in our return and refund policy.

Wholesale and bulk-order damage reports follow the separate five-day reporting window and assessment terms in that policy. Email sales@cordial-craft.com for wholesale assistance.

Missing or Delayed Packages

If your order has not arrived, or tracking shows delivery but you have not received it, email sales@cordial-craft.com with your order number and tracking details. You do not need to wait for a delivery date to ask for help with a missing package.

For a package marked as delivered, check the delivery location, household members, neighbors, and any building reception or mailroom. Contact us if it is still missing. We will review the tracking information with you and help with the carrier inquiry or claim process. Any replacement or refund will be determined after that review; a delivery scan does not prevent you from contacting us for assistance.

Returns and Exchanges

Please review our return and refund policy for eligibility, timelines, and instructions. Wait for return authorization before sending any items back.